3. Giving tasks, not context A final mistake is one I often still make, especially when I feel busy or rushed for time.
Presenting this data to my manager later, he said, “But why did you come up with this whole new estimate? We just ask new users where they came from during signup.” This is what is known as an XY problem, meaning the end user asks for a solution to problem X, which is actually caused by problem Y. In this case, I didn’t share why I needed the data, or what problem I was trying to solve, meaning we wasted time on the wrong thing.
Giving context upfront makes it easier for others to help you because they spend less effort figuring out what you really
Giving context upfront makes it easier for others to help you because they spend less effort figuring out what you really want.
Making the request open-​ended and asking the other person to think of potential solutions also taps into their creativity. If you’re only ever a task-​maker, your team will be limited by your own understanding and imagination.
communication is literally 90% of the job. Good communication requires taking the time to write (or say) a thoughtful response that considers the other person and the situation at hand. And it can turn a confused set of individuals building random features, into an energized team solving real problems.
By not saying yes to anything straightaway, asking questions, being open to ideas and sharing context, you’re well on your way to becoming a more effective product manager.
you’re interested in learning how to improve your communication skills, see my two favourite books on the topic
How to Win Friends and Influence People by Dale Carnegie Difficult Conversations by Douglas Stone and Sheila Heen
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