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a-weird-way-to-nail-difficult-conversations-at-work-by-john-hartley-aug-2023-better-humans

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miro.medium.com
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a-weird-way-to-nail-difficult-conversations-at-work-by-john-hartley-aug-2023-better-humans
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Last updated December 26, 2023
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Created time
Aug 7, 2023 03:44 AM

✏️ Highlights

If you feel weird about it, remember that as kids we use to pretend all the time! Don’t let being a curmedgeon-y adult stop you from this unlock.
Situation: I need this person to stop interrupting others in meetings Background: They have done this in the last 3 meetings we were in together.
Result I’m Aiming For: Help the individual to stop interrupting others. Keep the result in mind, but remember the result is not finite.
Ask your exercise partner for feedback on the message, and be a critic for yourself as well: What do you wish you said better? Which message was unclear? Did you get the result you wanted? What questions does your partner have about the situation?
Role-playing can seem a bit strange, but the benefits are undeniable. When you know you have to have a difficult conversation, play out the scenario, but don’t go it alone. Find a partner, work through it together, and see the benefits in the real conversation.
Adopting the mindset that feedback is a gift will ensure your feedback is helpful even when you can’t offer actual help.
Don’t let the fact that you can’t offer actual help make you reluctant to offer feedback.
If it was unclear due to stammering or stumbling over your words, think about how you can make your delivery more straightforward.
we have too much build-up to our feedback instead of being direct. Cut out the fluff and try it again.
Ways they may react: Curt, short, and rude Excited to hear feedback and extremely grateful Beat themselves up and blow the feedback out of proportion Middle of the road, neutral No response (pets are great for this one) Absolutely confused
If you feel weird about it, remember that as kids we use to pretend all the time! Don’t let being a curmedgeon-y adult stop you from this unlock.
Situation: I need this person to stop interrupting others in meetings Background: They have done this in the last 3 meetings we were in together.
Result I’m Aiming For: Help the individual to stop interrupting others. Keep the result in mind, but remember the result is not finite.
Ask your exercise partner for feedback on the message, and be a critic for yourself as well: What do you wish you said better? Which message was unclear? Did you get the result you wanted? What questions does your partner have about the situation?
Role-playing can seem a bit strange, but the benefits are undeniable. When you know you have to have a difficult conversation, play out the scenario, but don’t go it alone. Find a partner, work through it together, and see the benefits in the real conversation.
Adopting the mindset that feedback is a gift will ensure your feedback is helpful even when you can’t offer actual help.
Don’t let the fact that you can’t offer actual help make you reluctant to offer feedback.
If it was unclear due to stammering or stumbling over your words, think about how you can make your delivery more straightforward.
we have too much build-up to our feedback instead of being direct. Cut out the fluff and try it again.
Ways they may react: Curt, short, and rude Excited to hear feedback and extremely grateful Beat themselves up and blow the feedback out of proportion Middle of the road, neutral No response (pets are great for this one) Absolutely confused