⢠The Art of Asking Questions in Product is a book written by bootcamp.uxdesign.cc focusing on teaching UX designers how to effectively gather information from users to inform the design of their products.
⢠As UX designers, the ability to define user needs and capture the feedback from those questions is essential for building a successful user experience. This book provides detailed insight on the techniques, tools and strategies that UX designers need to perform effective research and design.
⢠The book includes chapters on interpreting user feedback, training users and understanding their needs, as well as chapters on honing research techniques and collecting meaningful data.
⢠Other books that might be of interest to UX designers include: Designing Connected Products, Don't Make Me Think, and Designing Interfaces.
âď¸Â Highlights
Asking questions is a crucial aspect of product management.
asking questions often leads to a bit of paralysis. There are so many different ways of asking questions, each with its own purpose. In product, we often talk about âthe right questions, at the right timeâ
Letâs take a look at the art of asking questions, and how to guide your team (and research!) to empower themselves through empathy.
Some of my two favorite questions are âwhat problem are you trying to solve?â and âwhy?â (theyâve gotten me into some interesting situations, like becoming a product manager!)
By taking the time to understand a problem, youâll be better equipped to find the root cause and develop a solution that addresses it effectively. To do this, itâs important to be patient, listen actively, and ask open-âended questions that encourage the other person to share their thoughts and experiences.
They just know thereâs a situation thatâs frustrating, and they lock themselves into a cycle they canât get out of â and they come to you for help.
Going beyond just âwhatâ and âwhyâ and guiding a conversation where youâre open to listening to the other person can help uncover a world of information you wouldâve otherwise not been exposed to.
When it comes to interview, most people in the product world know not to ask leading questions. Donât try to argue yourself into a response, nor should you try to âvalidateâ by leading the interviewee to give you a particular answer.
Some of the best conversations Iâve ever had started when I ended the interview, and both myself and the user were more at ease!
Ask open-âended questions: Encourage your team to think critically and find their own solutions by asking open-âended questions. For example, instead of asking âWhat do you think the problem is?â ask âWhat are some potential solutions to this problem?â
Encourage active listening: When asking questions, encourage your
Encourage active listening: When asking questions, encourage your team to listen actively and consider the other personâs perspective.
Show empathy: This cannot be said enough! Empathy, empathy, empathy. Psychological safety is such a big part of being a product leader. By asking thoughtful, empathetic questions that donât put people on the spot, but rather encourage them to challenge themselves, youâll create a more supportive and inclusive environment
Lead by example: Be a role model for your
Lead by example: Be a role model for your team by demonstrating the power of asking questions.
Next time you ask a question, remember â practice active listening, stay calm, and tap into empathy. Not only will you be able to solve problems you may not known even existed, but you can empower others to ask thoughtful questions as well.
Asking questions is a crucial aspect of product management.
asking questions often leads to a bit of paralysis. There are so many different ways of asking questions, each with its own purpose. In product, we often talk about âthe right questions, at the right timeâ
Letâs take a look at the art of asking questions, and how to guide your team (and research!) to empower themselves through empathy.
Some of my two favorite questions are âwhat problem are you trying to solve?â and âwhy?â (theyâve gotten me into some interesting situations, like becoming a product manager!)
By taking the time to understand a problem, youâll be better equipped to find the root cause and develop a solution that addresses it effectively. To do this, itâs important to be patient, listen actively, and ask open-âended questions that encourage the other person to share their thoughts and experiences.
They just know thereâs a situation thatâs frustrating, and they lock themselves into a cycle they canât get out of â and they come to you for help.
Going beyond just âwhatâ and âwhyâ and guiding a conversation where youâre open to listening to the other person can help uncover a world of information you wouldâve otherwise not been exposed to.
When it comes to interview, most people in the product world know not to ask leading questions. Donât try to argue yourself into a response, nor should you try to âvalidateâ by leading the interviewee to give you a particular answer.
Some of the best conversations Iâve ever had started when I ended the interview, and both myself and the user were more at ease!
Ask open-âended questions: Encourage your team to think critically and find their own solutions by asking open-âended questions. For example, instead of asking âWhat do you think the problem is?â ask âWhat are some potential solutions to this problem?â
Encourage active listening: When asking questions, encourage your
Encourage active listening: When asking questions, encourage your team to listen actively and consider the other personâs perspective.
Show empathy: This cannot be said enough! Empathy, empathy, empathy. Psychological safety is such a big part of being a product leader. By asking thoughtful, empathetic questions that donât put people on the spot, but rather encourage them to challenge themselves, youâll create a more supportive and inclusive environment
Lead by example: Be a role model for your
Lead by example: Be a role model for your team by demonstrating the power of asking questions.
Next time you ask a question, remember â practice active listening, stay calm, and tap into empathy. Not only will you be able to solve problems you may not known even existed, but you can empower others to ask thoughtful questions as well.
